About FieldWorker.ai:

FieldWorker.ai is changing the way health and human services are delivered in the community. We are a fast-growing Technology platform company based in Princeton, NJ and are looking to add exceptional people to our team. We developed our app, FieldWorker to help care coordinator & provider agencies deliver the highest quality of services & provide them with remarkable operational efficiencies. You will be making an impact and we value you as our team member. We purposefully cultivate a strong and genuine culture which includes access to a free and open hierarchy every day. We hire deliberately, patiently and smart, making sure our team is full of individuals who can teach and learn from one another.

Summary:

Are you looking for a change? We realize the hard work and dedication that goes into Social Work! We are looking for someone who has your experience and knowledge of the day to day challenges that Social Workers face to join the FieldWorker.ai team as a Project Implementation Specialist. You will be a key player in the successful onboarding of our clients, you will be directly impacting the life of agencies, employees and their clients working in Social Work. Someone who understands the day to day problems that social workers face, you understand the language of social work, care providers, and care coordination. This position has direct responsibility for managing client implementation, raising issues as required for resolution or escalation, enhance documentation, provide support, and own the overall process. This role is a strong communication bridge between the client and all departments. If you are a motivated, positive person with 1-3 years of experience, and a can-do attitude, please send us your resume for further discussions. As this role is client facing, strong demonstrable interpersonal skills are required and a commitment to delivering the highest level of client service.

Location:

Though this role is currently remote, we prefer candidates who are in the US.

Key Responsibilities:

• You will be required to attend training to develop relevant knowledge and skills on the FieldWorker.ai product from a user perspective
• Onboard clients, manage the onboarding end to end, coordinate with product team and provide support during setup and implementation. Act as the first point of contact for any issues during & after the implementation to ensure business continuity
• Be the subject matter expert on product features and functions for the client.
• Coordinate with product manager, development marketing & sales team to feed back any client requirements
• Provide effective escalation and resolution of issues and problems both internally and directly to clients
• Contribute to the documentation of the product by the creation of new documents and updating existing ones
• Manage the setting up trials of software for clients.
• Help demonstrate features and functions of the product to the clients as needed.
• Oversee configuration, setup, including imports, templates and more.
• Responsibility for gaining relevant client sign off on information throughout project work
• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.
• Promptly assist with any customer support requests.
• Set and manage client expectations within the agreed contractual agreements.

Person Specification:

• You understand the language of business and that technology can solve business problems.
• You know that the right technology can empower organizations to work smarter, wherever they are, whenever they want and on the device they choose.
• You must be reliable & have good time management skills.
• You will have excellent problem-solving skills.
• You will have experience of project-management and exceptional resolution skills.
• You’re able to think on your feet and are highly self-motivated with a ‘can-do’ attitude.
• You have a Passion for Client satisfaction & detailed oriented
• You can Deliver Client Training as needed
• You will need to Develop/enhance Client facing Documentation as needed.
• You have some technical background to be able to help configure/help setup client environment & troubleshoot initial issues.
• You have EXCELLENT Communication skills.

Required:

• A bachelors degree
• Social Work Experience, and a deep interest in taking your knowledge and experience in Social Work and helping other Social Workers to automate the day to day tasks with our app.
• The desire to and a positive & pro-active attitude towards learning new skills

Desired:

• You have experience and interest in Social, Human services work
• You are computer literate and can communicate through emails, set up zoom calls, etc..
• Familiarity with cloud applications and software implementation a plus but not necessary

Immediate:

• Client Interaction & ensuring client success

• Responsibility for gaining client sign off on relevant work
• Administrative work
• CRM data management, including updating of project milestones, information
• entry, data cleanliness
• As a member of the Fieldworker Digital team, you will be expected to meet KPIs in a manner which is consistent with the company’s core values and behaviors

The Project Quality specialist at FieldWorker.ai, will be a key player in the successful delivery of our product to our clients. This position has direct responsibility for ensuring the quality of product development, help resolve client issue, raising issues as required for escalation, enhance documentation, provide initial tech support, and own the overall process. This role is a strong communication bridge between the developers and all departments. If you are a motivated, positive person with 0-2 years of experience, a testing background, and a can-do attitude, send us your resume for further discussions. Strong demonstrable interpersonal skills are required.

Location:

Though this role is currently remote, we prefer candidates who are in the US.

Key Responsibilities:

• Maintain strong overall quality control of products made by the company adhering to reliability, performance, and customer expectation.
• Inspection of product functionality with the obligation to report and document findings.
• Coordinate with product manager, engineers and management to write tests to ensure meeting all client requirements
• Provide effective escalation and resolution of issues and problems both internally and directly to clients
• Contribute to the technical documentation of the product by the creation of new documents and updating existing ones
• Manage the setting up trials (User acceptance testing) of software for clients.
• Responsibility for gaining relevant client sign off on information throughout project work
• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.
• Partnering with the Development Manager as required in order to substantiate any project escalations for quick and effective resolutions.
• Promptly assist with any customer reported bugs to reproducing it and working with dev teams as needed.

Person Specification:

• You understand the language of business and that technology can solve business problems.
• You know that the right technology can empower organizations to work smarter, wherever they are, whenever they want and on the device they choose.
• You must be reliable & have good time management skills.
• You will have excellent problem-solving skills.
• You will have experience of project-management and exceptional resolution skills.
• You’re able to think on your feet and are self-motivated with a ‘can-do’ attitude.
• You have a Passion for Client satisfaction & detailed oriented
• You understand the importance of a thorough knowledge of the implementation process and thinking ahead before each required step
• You will need to Develop/enhance Client facing Documentation as needed.
• You have EXCELLENT Communication skills.

Required:

• A bachelors degree
• A minimum 1+ year of experience in a client facing project management or implementation role.
• Client Success, Client Experience , Onboarding skills in a Sofware deployment environment
• Experience in coordination, management of Software Product deployment, Project Management, Client Coordination of Software or Projects
• Some programming experience, preferably with JavaScript.

Desired:

• Familiarity with cloud applications and implementation
• Familiarity with JavaScript & Microsoft Azure

Immediate KPIs:

• Client Interaction
• Responsibility for gaining client sign off on relevant work
• Administrative
• CRM data management, including updating of project milestones, information entry, data cleanliness
• Correct use of all Time Sheet reporting, including logging against relevant milestones/tasks and usage of ‘activity classes’
• As a member of the Fieldworker Digital team, you will be expected to meet KPIs in a manner which is consistent with the company’s core values and behaviors

The database developer at FieldWorker.ai, will be a key player in the successful delivery of our product to our clients. This position has direct responsibility for ensuring the quality, and security of product related data, help investigate and resolve performance issue, raising issues as required for escalation, enhance documentation, provide initial data related support, and own the overall data related processes. This role is a strong data-oriented bridge between the developers and users. If you are a motivated, positive person with 1-3 years of experience, a data background, and a can-do attitude, send us your resume for further discussions. Strong demonstrable interpersonal skills are required.

Location:

Though this role is currently remote, we prefer candidates who are in the US.

Key Responsibilities:

• Maintain strong overall control of product data adhering to security, performance, and customer expectation.
• Inspection of product operations with the obligation to report and document findings and issues around security and performance.
• Coordinate with product manager, engineers and management to design database schemas, write queries to ensure meeting all client requirements
• Provide effective escalation and resolution of issues and problems both internally and directly to clients
• Contribute to the technical documentation of the product by the creation of new documents and updating existing ones
• Manage the space requirements of various tables and databases
• Responsibility for gaining relevant client sign off on information throughout project work
• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.
• Partnering with the Development Manager as required in order to substantiate any project escalations for quick and effective resolutions.
• Promptly assist with any customer reported bugs to reproducing it and working with dev teams as needed.

Person Specification:

• You understand the language of business and that technology can solve business problems.
• You know that the right technology can empower organizations to work smarter, wherever they are, whenever they want and on the device they choose.
• You must be reliable & have good time management skills.
• You will have excellent problem-solving skills.
• You will have experience of project-management and exceptional resolution skills.
• You’re able to think on your feet and are self-motivated with a ‘can-do’ attitude.
• You have a Passion for Client satisfaction & detailed oriented
• You understand the importance of a thorough knowledge of the implementation process and thinking ahead before each required step
• You have EXCELLENT Communication skills.

Required:

• A bachelor’s degree
• A minimum 1+ year of experience in a writing queries, data engineering or DBA role.
• Create quality measurements to track improvement in databases
• Create reports documenting errors and issues for fixing
• Some programming experience, or familiarity with Node JS, React etc.

Desired:

• Familiarity with cloud applications and implementation
• Familiarity with SQL Server & Microsoft Azure

The Sales Development Representative (SDR) position serves as the front lines of our organizational growth. Through persistence, resilience, and passion, our SDRs drive business for the organization through cold-calling and setting up opportunities for the Account Executive team. This is the fastest-growing team at FieldWorker with various growth paths available.

Responsibilities:

• Work closely with potential clients answering questions on the features and functionality of the FieldWorker software
• Generate and qualify new leads by conducting high-volume interactions with prospects in the healthcare space
• Cold Calling (70 – 100 calls per day) / Email / Live Chat / Linkedin
• Schedule online demonstrations for potential customers with one of our Account Executives
• Communicate effectively, the benefits of the FieldWorker software to new prospects
• Keep up to date with Fieldworker’s competition, market trends, and the company’s product offerings

Requirements:

• Exceptional verbal communication skills
• Experience with prospecting and online research
• Outstanding phone presence and business acumen
• Strong interpersonal skills
• Attention to detail is a must
• Persistent, organized and highly motivated
• Effective verbal skills to gain trust and interest of contacts via the phone
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities
• Bachelor’s degree is a plus
• 0-5 years of work experience in Sales and/or a client facing role is preferred

Benefits:

• Start-up culture – for those looking to work hard and develop in a rewarding career with growth opportunities
• Excellent opportunity with very high-income potential & performance-based compensation.

The Project Implementation specialist at FieldWorker.ai, will be a key player in the successful onboarding of our clients. This position has direct responsibility for managing client implementation, raising issues as required for resolution or escalation, enhance documentation, provide initial tech support and own the overall process. This role is a strong communication bridge between the client and all departments. If you are a motivated, positive person with 1-3 years of experience, a technical development background and a can-do attitude, send us your resume for further discussions. As this role is client facing, strong demonstrable interpersonal skills are required and a commitment to delivering the highest level of client service.

Location:

Though this role is currently remote, we prefer candidates who are in the US in the New
York-Philadelphia metro area. We are currently not in a position to hire international
candidates who are outside the US for this role.

Key Responsibilities:

• Onboard clients, manage the onboarding end to end, coordinate with development team and provide technical support during setup and implementation. Act as the first point of contact for any technical issues during & after the implementation to ensure business continuity
• Provide technical consulting to clients when necessary and act as the subject matter expert when it comes to the technical aspects of the products.
• Coordinate with product manager, engineers and marketing & sales team to feed back any client requirements
• Provide effective escalation and resolution of issues and problems both internally and directly to clients
• Contribute to the technical documentation of the product by the creation of new documents and updating existing ones
• Manage the setting up trials of software for clients.
• Oversee product configuration, including imports, templates and more.
• Responsibility for gaining relevant client sign off on information throughout project work
• Maintain levels of communication internally to create high levels of project transparency over the whole project timeline.
• Partnering with the Operations Manager as required in order to substantiate any project escalations for quick and effective resolutions.
• Promptly assist with any customer support requests.
• Set and manage client expectations within the agreed contractual agreements.

Person Specification:

• You understand the language of business and that technology can solve business problems.
• You know that the right technology can empower organizations to work smarter, wherever they are, whenever they want and on the device they choose.
• You must be reliable & have good time management skills.
• You will have excellent problem-solving skills.
• You will have experience of project-management and exceptional resolution skills.
• You’re able to think on your feet and are highly self-motivated with a ‘can-do’ attitude.
• You have a Passion for Client satisfaction & detailed oriented
• You understand the importance of a thorough knowledge of the implementation process and thinking ahead before each required step
• You can Deliver Client Training as needed
• You will need to Develop/enhance Client facing Documentation as needed.
• You have some Technical programming background to be able to minimally help configure/help setup client environment & troubleshoot initial issues.
• You have EXCELLENT Communication skills.

Required:

• A bachelors degree
• A minimum 1+ year of experience in a client facing project management or implementation role.
• Client Success, Client Experience , Onboarding skills in a Sofware deployment environment
• Experience in coordination, management of Software Product deployment, Project Management, Client Coordination of Software or Projects
• Some programming experience, preferably with JavaScript.

Desired:

• Familiarity with cloud applications and implementation
• Familiarity with JavaScript & Microsoft Azure
• You will need your own vehicle to travel to client offices (mileage allowance provided).
• You are required to attend training to develop relevant knowledge and skills.

Immediate KPIs:

• Client Interaction
• Responsibility for gaining client sign off on relevant work
• Administrative CRM data management, including updating of project milestones, information entry, data cleanliness
• Correct use of all Time Sheet reporting, including logging against relevant milestones/tasks and usage of ‘activity classes’
• As a member of the Fieldworker Digital team, you will be expected to meet KPIs in a manner which is consistent with the company’s core values and behaviours

This is a critical role, part of the product development team and the development work done will shape the product fundamentally. The successful candidate will work on React on the front end Node.js on the back end over an Azure platform. Among the technologies that we are using are Node JS, React JS and React Native over Azure platform. In addition to these technologies, experience with writing micro services, working with multi-tenant software is highly desirable. We offer an attractive package, ability to work remotely and opportunity to join a dynamic team bringing a new product to market.

Requirements:

We are looking for the following technical experience:

• Software development with SAAS and web apps development experience.
• Thorough understanding of React, Node JS and core principles
• Strong proficiency in JavaScript
• Experience with popular React workflows (such as Flux or Redux)
• Experience in developing RESTful APIs
• Experience creating, optimizing, and integrating Application Programming Interface (API) calls; background in API development preferred.
• Create Technical Requirements Documentation based on Product Requirement Documents.
• Build high-level user interfaces using rapid prototyping methodologies.
• Design application frameworks for use across multiple products.
• SQL experience, MS SQL Server a plus.
• Experience with any cloud platform - AWS/Azure/Google
• Familiarity with Active Directory is a plus

FieldWorker.ai is seeking an enthusiastic and passionate individual with creative flair and marketing approach! We are looking for an individual who is passionate about messaging & has created content for one or more of Social media, marketing or UX. We want you to be responsible for aspects of content creation for our social presence across platforms including LinkedIn, Twitter, Facebook, Instagram, and more. You will work with the marketing team to develop the forward-looking strategy for our content, with a focus on building engagement, increasing brand awareness, increasing traffic leading to signups. You will work with the product and marketing teams and be responsible for messaging from social media branding, awareness and engagement to onboarding customers.

Responsibilities:

• Craft messaging, create content and proactively work with the marketing team to plan social media that reflects our values and brand messaging to increase awareness of and engagement with our product. Curate trending content across the social media channels, especially competitive content.
• Work with product and marketing teams to develop content for and execute an effective email marketing program to increase customer base, retention, and conversion rates
• Turn our social channels into opportunities to engage with our community of prospects and customers and develop relationships.
• Build an internal reporting system to report on our social goals and results and provide insights from top performing strategies into ongoing campaigns.
• Determine effective audience engagement by auditing and analyzing the competition.
• Develop a social selling initiative for marketing and sales.
• Ensure external facing content is aligned with our core values, branding, and messaging.
• Knowledge of individual social media channel algorithms and how to track keyword and hashtag performance.
• Developing personas and methods of best engaging with them.
• Work with the product team for developing onboarding content, new user product tours, help and UX content to make the user journey through our product easy and intuitive.

Requirements:

• 1-3 years of social media & marketing experience in B2B space for a SaaS Product.
• Experience managing social editorial calendars and social content development
• across all channels is beneficial
• Demonstrated success in building communities in the social space, leading proactive
• and reactive communications through moderation.
• Understanding of the unique voice, audience and format of each social media
• platform with respect to engaging our various communities.
• Demonstrated ability to create images, GIFs, video snippets, and to edit videos as
• needed.
• Proven ability to prioritize tasks and manage deadlines.

This is a critical role, part of the product development team and the development work done will shape the product fundamentally. The successful candidate will work on React on the front end to create SaaS apps. If you have front end development experience using some of the below tools and a keen interest in UI/UX, we encourage you to send in your profile. We offer an attractive package, ability to work remotely and opportunity to join a dynamic team bringing a new product to market.

Requirements:

We are looking for the following technical experience:

• Software development with SAAS and web apps development experience.
• Thorough understanding of React and its core principles
• Strong proficiency in JavaScript, Node JS
• Experience with CSS, any UI/front end development tools
• Experience with popular React workflows (such as Flux or Redux)
• Familiarity with RESTful APIs
• Experience creating, optimizing, and integrating Application Programming Interface (API) calls
• Create Technical Requirements Documentation based on Product Requirement Documents.
• Build high-level user interfaces using rapid prototyping methodologies.
• Design application frameworks for use across multiple products.
• Experience with any cloud platform - AWS/Azure/Google