Have questions?

Check out answers to our most frequently asked questions here.

Yes! We want you to see for yourself how FieldWorker’s suite of features can make the job of managing your agency simpler – that’s why you can get started with a 14-day free trial. Sign up for your free trial here, and we’ll send you an invite to join FieldWorker.

We designed FieldWorker to suit the budgets and needs of agencies of all sizes. Our platform is free for small agencies with up to 3 users, with prices as low as $39.95 per user per month to help you grow your business. Check out the different plans on offer here to see what’s included.

Our team is here to help you! Whatever questions you have or help you need, our team of dedicated support specialists are on hand to help you. When you sign up, you’ll be assigned someone from our team who will be your go-to contact person, and you can contact them any time with your questions. You can submit support requests as tickets from your dashboard with any requests for improvement or to report any non-urgent issues you encounter. Additionally – use the chat in the bottom right corner of the screen at any time to submit a question directly, and we’ll get back to you as soon as we can!

FieldWorker lets you import your data from other systems your agency may have been using. As an example, if you’re using iRecords, you can download details from the Participant Record as a CSV, which you can then simply import into FieldWorker. For other systems it may be a simple import process or for additional support, our team is ready to answer your questions, assist with imports and help you get set up!

To be EVV compliant, FieldWorker captures 6 key pieces of information at the point of service delivery, including the type of service provided, the date, the individuals receiving and providing the service, the start and end times, and the location. The FieldWorker app has a simple check-in and out system which captures all of this automatically for each visit at the touch of a button.

Yes! We are more than happy to show you and your team how FieldWorker works. Get in touch with us here to arrange a time and let us know exactly how we can help. We’ve also put together some materials to help you get started – check them out here.

Absolutely! We want to empower everyone in the industry with FieldWorker, which is why we have designed it to be as intuitive and user-friendly as possible. Rest assured that none of our features require complicated technical knowledge – and if you ever feel stuck, check out other sections of this knowledge base or alternatively, don’t hesitate to reach out to our team for assistance!

Yes, we have designed FieldWorker to ensure full HIPAA-compliance for your agency. The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection. Any agencies that deal with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance.

Didn’t find the answer you needed?

Check out our knowledge base and resources here or get in touch with our team directly for assistance!

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