Enhancing Efficiency and Care Quality
– with FieldWorker at Skylands Family Support Services
About Skylands Family Support Services
Skylands Family Support Services, led by Alex Humanick and Danielle Weiss, has spent over a decade empowering adults with special needs through customized and compassionate support coordination & case management. With a mission to improve lives, Skylands supports over 1,300 families with a team of over 40 support coordinators. Their approach prioritizes individualized care plans and long-term relationships, ensuring every family receives the tailored services they deserve.
Skylands Family Support Services has been recognized with an award as a “Great Place To Work” for 2024-2025 and is a pre-eminent leader in Support Coordination services in NJ.
As the organization grew, so did the demands on Skyland’s team. Increasing state compliance requirements and administrative burdens began to strain resources which impacted the time available for direct family interactions.
The Challenge
Skylands faced several operational challenges:
- Data Management: Tracking individual needs, family interactions, and compliance requirements in multiple spreadsheets and documents was time- consuming and not efficient.
- Administrative Overload: Support coordinators spent significant time on documentation, reporting, and internal communications, reducing the time available for family-facing activities.
- Compliance and Reporting: Meeting stringent state compliance and internal reporting needs created additional stress for employees.
- Technology Hesitancy: Many team members were initially technology-averse, making user-friendly solutions essential.
The Solution: FieldWorker
Skylands adopted FieldWorker to address these challenges, drawn to its flexibility, configurability, and ease of use. The onboarding process was seamless, supported by comprehensive training sessions tailored to the needs of team members who were technology averse. Key features of FieldWorker that transformed Skylands’ operations included:
The Impact
FieldWorker has been instrumental in improving Skylands’ efficiency, employee satisfaction, and client care. Key outcomes include:
- Enhanced Efficiency: Management saved 40% of the time previously spent reviewing reports and status updates. Employees gained time to focus on families’ needs rather than administrative tasks.
- Improved Quality of Care: With more time available, support coordinators could engage more deeply with their individuals and families and provide more detailed support for the 10% of cases that are in crisis.
- Growth and Outreach: Freed from administrative burdens, the management team could dedicate more time to advocacy and marketing efforts.
- Work-Life Balance: Reduced stress on employees led to better morale and job satisfaction.
FieldWorker has been a game-changer for us. It’s not just a tool; it’s a partner that understands our mission and supports us every step of the way. The quality of service we offer has improved significantly because we can spend more time with the families we serve. From documentation to real- time insights, FieldWorker simplifies everything, giving us more time to focus on what truly matters – the Skylands Families.
Alex Humanick
Managing Member, Skylands Family Support
The Top 4 Benefits of FieldWorker at Skylands
Time Savings:
Employees spend 50% less time on documentation, while management saves 40% on oversight tasks. This efficiency allows the team to focus on delivering personalized services and addressing individual needs effectively.
Improved Client Focus and Quality of Care:
With more time available, support coordinators can dedicate greater attention to crises, strengthen relationships, and provide individualized services. This has directly enhanced the quality of care Skylands delivers.
Organizational Growth and Scalability:
FieldWorker has enabled Skylands to manage its growing caseload without increasing staff stress. By streamlining operations and providing tools for better oversight, Skylands has more time and resources to focus on advocacy for their families and expanding their impact. This operational capacity has positioned the organization for sustainable growth while maintaining exceptional care quality.
Operational Oversight:
Real-time monitoring tools and centralized information enable better decision-making and streamlined operations.
FieldWorker’s partnership with Skylands exemplifies its value in supporting mission- driven organizations, enabling them to deliver high-quality, individualized care while achieving operational excellence.