Equal Opportunity Support Services
Organization Name: Equal Opportunity Support Services (EOSS)
Website: https://www.equalopportunitysupportservices.org/
Person and Position: Monique Lewis, Founder & Executive Director of Equal Opportunity Support Services
Who They Serve: Individuals with intellectual and developmental disabilities and their families
Type of Work: Support Coordination, Care Coordination and Care Management
Number of Families we have served : Several hundred
About Equal Opportunity Support Services
Founded in 2019, Equal Opportunity Support Services (EOSS) is committed to empowering individuals with intellectual and developmental disabilities by removing barriers and ensuring access to essential services. Based in New Jersey and qualified by the Division of Developmental Disabilities, EOSS supports several hundred individuals in achieving independence through personalized, community-integrated support & care coordination. Monique Lewis is the founder and Executive Director of EOSS and has been instrumental in its growth and success, winning several accolades and awards, including a City Council Citation and New York State Assembly Merit for enacting change in her community, during her journey.
Client Challenge
- Data Management: EOSS previously relied on five different databases to manage client information, leading to duplication, fragmentation, and inefficiencies.
- Administrative Overload: Manual processes caused delays and increased errors in documentation and billing, hindering staff productivity.
- Compliance and Reporting: Inaccurate data and missed follow-ups often led to billing rejections and compliance risks.
- Technology Hesitancy: Like many agencies, the team was cautious about new systems that might further complicate workflows.
FieldWorker Solution
- Centralized Data Management: FieldWorker consolidated five systems into one centralized platform, dramatically reducing administrative burden and confusion.
- Automated Workflows: Workflows that previously required multiple steps were simplified into a streamlined two-step process, improving speed and consistency.
- Real-Time Oversight: Managers gained visibility into case status, ensuring no tasks or follow-ups fell through the cracks.
- Streamlined Documentation: FieldWorker’s automated workflows, especially for Monitoring Tools & Quality controls reduced errors, and automated checks ensured that only complete work could be billed—keeping the agency compliant.
The Impact
- Enhanced Efficiency:
What once took days is now accomplished in hours. The switch to FieldWorker resulted in faster billing and fewer errors. - Improved Quality of Care:
With operations streamlined, staff could spend more time engaging with families and individuals, rather than buried in paperwork. - Growth and Outreach:
Simplified processes helped EOSS expand its services while maintaining a high standard of care. - Work-Life Balance:
Improved workflows lifted staff morale and reduced burnout, supporting employee retention.
Monique Lewis Hawkins
CEO of Equal Opportunity Support Services
“100%—hands down—FieldWorker has transformed how we work every day.”
“We looked at other systems, but FieldWorker had the secret sauce. They had answers to all our problems.”
“If you’re a provider looking for a system to make your job easier and build your team—FieldWorker, is it.”
Monique Lewis
CEO of Equal Opportunity Support Services
“We looked at other systems, but FieldWorker had the secret sauce. They had answers to all our problems.”
The Top 4 Benefits of FieldWorker at EOSS
- Time Savings
From five databases and complex operations to a simple two-step process, FieldWorker had streamlined everything for us. - Improved Client Focus and Quality of Care
Having everything in one area allowed our team to spend more time with families and individuals, helping them deliver quality services. - Organizational Growth and Scalability
We achieved tangible results such as cost savings, better reporting, improved operations, and retention which helped us scale our agency. - Operational Oversight
Before FieldWorker, we missed out on urgent follow-ups. Now, we find it much easier to have a complete agency oversight and so nothing slips through the cracks.
From Complexity to Clarity
FieldWorker’s partnership with EOSS exemplifies that by simplifying complex workflows, improving compliance, and empowering staff with real-time tools EOSS was able to scale their service impact. Furthermore, demonstrating how the right technology can fuel both growth and purpose.