Empowering Emmanuel Cancer Foundation with FieldWorker
Organization Name: Emmanuel Cancer Foundation (ECF)
Website: www.emmanuelcancer.org
Person and Position: Dina Milne, Director of Social Work
Who They Serve: Pediatric Cancer Patients & Their Families
Type of Work: Case Management
Number of Families we have served : 2000+
About Emmanuel Cancer Foundation
The Emmanuel Cancer Foundation has been a cornerstone of support for families in New Jersey facing pediatric cancer. Since its inception, ECF has provided free, supportive services tailored to the unique needs of over 2,000 families. Their comprehensive care model includes:
- Supportive Counseling: Delivered in-home or virtually, addressing emotional well-being while offering advocacy for insurance, landlords, and medical providers.
- Material Support: Essentials such as food, clothing, toys, household items, and holiday gifts.
- Emergency Financial Assistance: Covering urgent family needs.
Backed by a dedicated team of compassionate counselors, ECF is committed to delivering deeply personalized care, guiding families through the complex and often overwhelming journey of pediatric cancer with unwavering support and expertise.
Challenges Before FieldWorker
ECF’s mission requires meticulous tracking of family needs, case notes, and interactions. However, as their caseload expanded, managing these responsibilities became increasingly difficult:
- Data Management Complexity: Tracking detailed information for about 200 families, including contact details, documents, and case notes, was overwhelming.
- Administrative Overhead: Spreadsheets, emails, and manual timesheets made it challenging to consolidate information and meet extensive reporting requirements.
- Struggles with Growth: Supporting a growing number of families and onboarding new counselors became daunting without an organized system.
Why FieldWorker?
When searching for a solution, ECF prioritized a case management tool that was:
- Configurable and Flexible: To accommodate ECF’s unique workflows.
- User-Friendly: Ensuring ease of use for counselors, administrators, and management.
- Comprehensive: Integrating client data, time tracking, mileage, expenses, and payroll reporting in one place.
Dina Milne’s Perspective
“FieldWorker met all our core requirements and more. Our workflows were unique, but their team listened to our needs, configured the platform to our workflows, and trained our employees to ensure a smooth transition.”
Benefits of FieldWorker
- Centralized Data Management:
○ All client and family information is now stored in one place, reducing errors and saving time.
○ Documents, case notes, and reports are easily accessible, improving transparency and efficiency. - Time Savings:
○ Management is saving about 20% of their time that was previously spent reviewing reports and consolidating data. - Improved Payroll and Reporting:
○ Time, mileage, and expenses are now seamlessly integrated into payroll reports, eliminating manual work for the accounting team. - Scalable Growth:
○ ECF grew its counseling team by more than 20% counselors in one year.
○ The organization significantly increased the number of families served.
○ Onboarding and training new employees is faster and more efficient. - Enhanced Service Quality:
○ Counselors can dedicate more time to directly supporting families.
○ Management has more bandwidth for outreach, advocacy, grants, and marketing efforts.
Dina Milne’s Reflection:
“Fieldworker is an invaluable tool that consolidates all of our client and employee information, as well as reports, in one secure location. The Fieldworker team is consistently responsive and eager to collaborate on customizing the platform to meet our specific needs. It provides us with the flexibility and support necessary for growth and continued success.”
Dina Milne’s Reflection:
“Fieldworker is an invaluable tool that consolidates all of our client and employee information, as well as reports, in one secure location. The Fieldworker team is consistently responsive and eager to collaborate on customizing the platform to meet our specific needs. It provides us with the flexibility and support necessary for growth and continued success.”
Top Three Benefits of FieldWorker
- Work-Life Balance for Employees: Counselors can focus on meaningful interactions with families rather than administrative tasks.
- Operational Efficiency: Streamlined workflows allow management to focus on advocacy and growth.
- Service Excellence: Improved tracking and reporting lead to better support for families and grant compliance.
The Future with FieldWorker
With FieldWorker as a trusted partner, ECF is positioned to continue expanding its impact. The platform’s ability to streamline operations while supporting individualized care ensures that more New Jersey families will receive the comfort and relief they need during their cancer journey.