Social work case management is a huge responsibility. Social workers such as Service Providers, Support Coordinators, Care Providers, etc. contribute to this cause greatly. These workers are managed by dedicated agencies to streamline the processes and communication among the parties involved. Out of all these contributors, Support Coordination Agencies, along with their support coordinators, offer personalized care management services for individuals.

For a Support Coordination Agency, it is important to ensure a seamless flow of internal operations, to keep the funds coming. Managing the operations of an agency involves several aspects. And as the agency owner, you are ultimately responsible for all. You need to ensure that all your social coordinators are performing efficiently, meeting their goals, and most importantly, all your billables are on track and audit-ready. Sounds like a lot, right? But worry not, we are here to take the load off. 

Setting the Bar High for Care Delivery: Become the Best Support Coordination Agency

One tool that contributes towards optimizing the overall operations of your agency is Social Work Case Management Software. Social Work case management software streamlines communication and optimizes the workflow for an agency. Several software are available for you to choose from, but if you want the best for your agency, choose FieldWorker. FieldWorker will help you in:

  • Streamlining Case Management Processes
  • Enhancing Client Communication and Engagement
  • Improving Data Management and Reporting

How Will We Do It?

  • Time & Activity Tracking: Your employees and SCs can track their time spent on each consumer during the month accurately and easily through easy-to-use software.
  • NJ Monitoring Tools: Easily track monthly MT completions – know percentages for your company, automate submission, approval, and rejection workflows for better quality assurance, and much more.
  • Plans: At a glance, know who your active clients, initial clients, and completed and late renewal plans are. Know when your plans are coming up for renewal over the next few months.
  • Case Notes: Dictate, or record your case notes in real-time or at your convenience. Have more accurate case notes, and eliminate duplicate effort and the need for paper notes.
  • Centralized Records: Your employees have access to their authorized client’s information & everyone in the client’s family & circle of care as and when needed.
  • Dashboards & Reports: We have built many flexible reports and dashboards into Fieldworker to help make your day-to-day operations easier to manage.
  • iRecords: We have an easy synchronization process with iRecord. This process ensures that the information your employees view or use for MTs is always accurate and up to date.

When all of this is done, comes the next and most crucial step—billing. For all your operations, especially your billing, you must always stay audit-ready. How? With FieldWorker.

Audit-Proofing Your Agency: FieldWorker Strategies in Billing and Audits

Billing can become a labor-intensive process. Tracking down the relevant documentation, figuring out the amount of time spent on visits and other activities, and spotting errors – no wonder three-quarters of bills contain errors. And with billing like this, audits can be a nightmare. That is where we come in. 

FieldWorker ensures swift billing cycles, slashing errors for prompt payments. With audits looming, stress less – stay audit-ready effortlessly. Streamline operations, boost efficiency, and fortify your agency with FieldWorker. Get paid faster, worry less, and excel in audit readiness with FieldWorker by your side.

  • Track time with ease:
    Whether you’re in the office or the field, on a computer, tablet, or cellphone, FieldWorker has made it simple to accurately track your time wherever you are.
  • Automated quality controls:
    FieldWorker contains all of your records and documentation in one easy-to-access place. You’ll have the information you need for billing at your fingertips, and it is also reliable.
  • Goodbye billing errors, hello faster payments:
    By ensuring your data is accurate, you can be confident that your bills are correct. Less time wasted, faster payments – it’s a win-win!
  • It’s simple to keep up-to-date:
    From updating case notes via dictation to one-touch check-in and out for activity tracking and EVV compliance, keeping up to date is no longer a challenge.
  • Meet state-mandated requirements at all times:
    With up-to-date call logs, EVV records, timesheets, billing info, activity reports, case notes, client data, and more, you can be confident that you’ll be ready for an audit at any time without the stress!

Our processes ensure that you are audit-ready all the time.


FieldWorker is your one-stop solution on the journey to becoming the best service coordination agency. With our comprehensive Social Work Case Management Software, we empower you to streamline operations, enhance communication, and excel in audit readiness. Our intuitive features, including time tracking, NJ monitoring tools, and centralized records, ensure efficiency and accuracy in every aspect of care management. Say goodbye to billing errors and audit nightmares – with FieldWorker, you can optimize your processes, meet state-mandated requirements, and prioritize client care with ease.

Trust FieldWorker to elevate your agency to new heights of success and excellence.

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