Global Search

AI in FieldWorker, Built for Human Services

A Human-First Approach to AI in Care

AI is changing how work gets done. FieldWorker brings AI into the work your teams already do, helping reduce administrative burden, surface what needs attention, and give people more time for the work that matters.

Global Search
Reduce Administrative
Work

Let AI take on high-effort work across plans, authorizations, notes, and records, giving your team more time for the people they support.

More Clarity
Across the Work

AI can review caseloads, surface potential issues, and bring relevant information into focus, so teams can see what needs attention.

More Confidence in Documentation

From note quality recommendations to concise shift handovers, AI helps teams create stronger documentation and maintain continuity of care.

AI IN FIELDWORKER

AI, built to support person-centered care

Review caseloads, identify potential issues, and take appropriate action with a chat-based AI assistant grounded in your FieldWorker data.
Care Companion
Reduce the work of maintaining plans and authorizations by extracting information, preparing updates, and staging them for team review.
Care Ops
Review notes for completeness and documentation requirements, with quality scores and recommendations to help staff improve.
Note Quality
Turn key information into a concise handover note with follow-up actions, helping teams maintain continuity from one caregiver to the next.
Shift Handover
Care Companion
Care Ops
Note Quality
Shift Handover

FEATURES

Strengthening the tools your team already uses

Global Search
Referral Management
Streamlined Data & Intake
Caseload & Workflow Management
AbilityHUB & Circle of Care
Programs, Locations & Households
Find clients, contacts, and projects from one place, with easier access to activities, interactions, tasks, documents, and service information.
Global Search
Bring incoming and outgoing referrals into one view, with stalled, urgent, overdue, and SLA-sensitive referrals easier to identify and address.
Referral Management
Reduce unnecessary steps when creating clients, contacts, projects, tasks, notes, and referrals.
Streamlined Data & Intake
Review work, manage employee-client assignments, transfer caseloads, and build quality checks into workflows.
Caseload & Workflow Management
Keep individuals, families, caregivers, and agency teams connected through secure access to care information, communication, and coordination.
AbilityHUB & Circle of Care
Organize complex service models across programs, locations, households, and group homes while keeping reporting and service information connected.
Programs, Locations & Households

TRUST & CONTROL

AI can help with the work. Your team stays in control.

“In human services, AI should support the people doing the work, not take their place. That means building AI that works with the information already in FieldWorker, prepares work for review, and keeps your team in control of what happens next.

We believe the right approach is simple: let AI help with the reading, reviewing, and repetitive work, while your team brings the experience, context, and judgment that care depends on.”

Rohit Mathur and Prabhat Vaish,

Co-founders FieldWorker.ai

Grounded in your data

Reviewed by your team

Controlled by design

See What AI Can Do for Your Agency

Discover how FieldWorker is bringing AI into the work your team already does.

BOOK A DEMO

FAQs

AI in FieldWorker brings intelligent tools into the platform your team already uses to manage care. AI Agents can help review caseloads, maintain records, improve documentation, support continuity of care, and reduce administrative work while keeping your team involved in the process.

Current AI capabilities include the Care Companion Agent, Care Ops Agent, Note Quality Agent, and AbilityHUB Shift Handover Documentation Agent. Together, they support caseload oversight, plan and authorization maintenance, documentation quality, and continuity of care.

We believe AI should fit the way your agency works. FieldWorker’s approach is built around working with your existing information, fitting into your workflows, preparing work for review, and keeping people in the process.

FieldWorker’s AI capabilities are designed with safeguards and human oversight in mind. For example, Care Companion uses retrieval-grounded responses and guardrails designed to reduce unsupported responses. Care Ops prepares updates for human review and verification before they are applied.

No. FieldWorker’s AI capabilities are designed to support your team’s work, not make decisions on their behalf. AI can surface information, identify potential issues, prepare updates, or provide recommendations, while your team retains review, verification, and decision-making control.

Not in the cases where human review is required. Care Ops prepares information and subsequent updates for human review and verification before they are applied. Its intelligent, non-destructive merge logic is designed to layer new authorization details onto existing profiles without overwriting valid information or creating duplicate entries.

FieldWorker AI works with information available within the FieldWorker environment that is relevant to the task. Care Companion uses retrieval-grounded responses, while Care Ops can work with NJ DDD Individualized Care Plans, including ICPs and NJISPs, and Service Delivery Records.

FieldWorker’s approach is to use AI to reduce administrative work and support the people doing it. The goal is to help teams spend less time on repetitive work such as reviewing records, maintaining plans, and improving documentation, while keeping human experience, context, and judgment central.

The Note Quality Agent reviews notes for completeness and alignment with expected documentation and audit requirements, then provides a quality score and specific recommendations. The Shift Handover Documentation Agent can also generate a concise handover note and highlight follow-up actions to support continuity of care.

Care Companion helps teams review caseloads, identify potential issues, and take appropriate remedial action through a familiar chat-style interface. It is designed to help teams work through information more efficiently while retaining human oversight.

No. AI Agents are part of a broader evolution of FieldWorker. The platform also includes improvements such as Global Search, redesigned client and service workspaces, streamlined intake and data entry, stronger referral and workflow management, and expanded AbilityHUB capabilities. These improvements make information and everyday work easier to manage across the platform.

FieldWorker

Ready to See FieldWorker.ai in Action?

Schedule a demo and discover how our all-in-one platform can help your agency work smarter, stay compliant, and achieve better outcomes.

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