Prism Support Services
Organization: Prism Support Services
Location: New Jersey
Leadership: Ian Griffiths, Executive Director
Services: Support Coordination
About Prism Support Services
Prism Support Services supports individuals and families throughout New Jersey by providing person-centered Support Coordination services that help people access the resources and supports they need to achieve their goals and live meaningful lives.
As with all Support Coordination agencies, maintaining high-quality documentation, ensuring compliance, and remaining audit-ready are critical to delivering consistent services while meeting state requirements.
The Challenge
For Support Coordination agencies, state audits can place significant demands on administrative teams.
Documentation must be complete, organized, and readily available. Even when agencies provide excellent services, preparing for audits often requires extensive manual effort to locate records, verify documentation, and ensure compliance requirements have been met.
Prism Support Services wanted confidence that its documentation processes would stand up to audit scrutiny without creating additional operational burden for staff.
The FieldWorker Approach
By using FieldWorker as its documentation and compliance platform, Prism Support Services was able to maintain organized records and greater visibility into required documentation throughout the year.
Rather than treating audit preparation as a separate project, the agency was able to keep documentation accessible, complete, and ready for review as part of its ongoing operations.
This reduced the need for extensive manual preparation when the state audit occurred and allowed the team to focus on supporting individuals and families rather than chasing paperwork.
Results
- 99% Compliance Score
During its state audit, Prism Support Services achieved a 99% compliance score. - Zero Corrective Actions
The audit concluded with no corrective actions required. - Six Months of Administrative Effort Saved
According to Executive Director Ian Griffiths, FieldWorker eliminated what would have otherwise been approximately six months of manual effort preparing for and supporting the audit process.
Ian Griffiths
Executive Director
“When we recently went through our state audit, our required documentation was perfect. We scored 99% on compliance, with no corrective actions required. FieldWorker probably saved us half a year of manual effort during the audit, that’s the difference the right platform makes.”
The Impact
For Prism Support Services, the audit validated more than compliance performance.
The organization demonstrated that strong documentation processes, supported by the right technology, can reduce administrative burden while maintaining high standards of accountability.
With a 99% compliance score, zero corrective actions, and significant time savings, Prism Support Services was able to approach its audit with confidence and continue focusing on what matters most: supporting the individuals and families it serves.